What Should I Ask My Carpet Cleaning Company?

When you’re looking for a home improvement contractor in general and a carpet cleaning company in particular, there are a few key boxes every homeowner wants to check with confidence. We want to know we’re getting our money’s worth, we want solid results that meet our expectations and we want a reliable team of professionals that we can trust. With a little help from Angie’s List and our team of professionals, we’ve come up with some important questions to ask your carpet cleaning company to make sure you get what you need.

Do You Provide Free Estimates?

We thought everyone did this and have been surprised to learn that’s not the case. Loudoun Carpet Care offers free estimates for carpet cleaning services. We’ll discuss your needs and give you an honest and fair assessment to the best of our ability.

What Services Do You Offer?

It’s important to know what services your carpet cleaning company offers and whether they can take care of your specific carpet cleaning needs. Loudoun Carpet Care offers:

  • On-site carpet cleaning, including spot removal pet stain removal, sanitizing and disinfecting.
  • In-plant rug cleaning, allowing you to air out and clean your floors while we take care of your large rugs off-site.
  • Upholstery cleaning
  • Aside from soft surfaces, we also clean ceramic tile and offer hardwood floor buffing

What Cleaning Methods Do You Use?

One of the most important questions you can ask when getting an estimate is how your carpet care company will be cleaning your home. Be sure to cover methods, equipment and products.

Loudoun Carpet Care offers both steam cleaning and hot water extraction for carpet cleaning. These two methods involve different processes and different cleaning solutions. Steam cleaning involves using very hot water converted to steam. This method can help kill germs in your carpet and is great for a general routine cleaning but tends to be less effective for stubborn spots and stains. Hot water extraction uses water to clean your floor and is excellent for removing spots and stains. Our team starts with a cleaning solution, then sprays hot water onto the carpet and extracts it right away to get rid of dirt, water and cleaning solution residue.

We also use state of the art equipment, including truck-mounted machines to provide maximum power, along with high-quality, environmentally safe and pet/kid-friendly cleaning products.

Who Will Be Working in My Home?

It’s important to ask about the team who will be doing the work in your home. At Loudoun Carpet Care, we don’t hire subcontractors to do the work for us. The team we send to your home is made up of our own trusted employees. We are also proud to have IICRC-certified employees who have gone above and beyond in their field, IICRC is the professional organization for the cleaning and restoration industry that sets industry standards and offers masterclasses in carpet and rug cleaning, odor control, upholstery and fabric and beyond. We’re proud that our employees have met these high standards and bring them into our clients’ homes.

Are You Bonded and Insured?

Over the years, Loudoun Carpet Care and our parent company Loudoun Valley Floors have earned a reputation for integrity and quality of work. We are licensed, bonded and insured and are committed to reliable service and excellent results.

How Long Does Service Take? How Long Does My Carpet Take to Dry?

Service time depends on the size of your home and the amount of carpeted floor space. Your team will be able to give you an idea when they review your needs to provide an estimate. Drying time should take just an hour or two with our top-notch equipment and expertise. Our team will provide you with instructions and all the information you need to help keep your carpet gorgeous in the short and long term following cleaning.

Loudoun Carpet Care: Because Quality and Professionalism Matter

Carpet cleaning may not seem like a big decision, but when you think about the value of your home’s flooring and all of the things that can go wrong, it becomes a pretty big consideration. If you don’t ask the right questions, you can get stuck with unexpected charges and low-quality workmanship. When you hire the wrong contractor or experience a DIY gone wrong, you run the risk of issues like mold, residual stains and spreading dirt and odors rather than getting rid of them. When you ask the right questions and work with a reliable team of professionals, you can expect quality work, courtesy, integrity and a brighter, healthier environment.

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